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OPEN for ACUPUNCTURE - Call (510) 848-4372 for an appointment
OPEN for ACUPUNCTURE - Call (510) 848-4372 for an appointment


Return Policy

  • Returns will be accepted within 30 days of shipping date.
  • 100% refund on all unopened and re-sellable returns.
  • No refunds on custom-made formulas, special orders, opened, or damaged products.
  • Refunds are for product costs only unless the return is due to our error, in which case we will also reimburse your shipping costs. 
    • If you received the wrong product, or your order arrives incomplete or damaged, please e-mail us immediately to and specify ‘error noted or suspected’ in the subject line.
    • Returns must include either the packing slip, order number, or full name and date ordered.
    • Refunds are made only to the credit card or other payment method used to place the order.
    Send all returns to:
    Returns Department
    Shen Clinic
    1071 San Pablo Ave.
    Albany, CA 94608